HelpDesk

Assistance in the native language for the field facilitating integration and communication.

Assistance in the native language in the health, domestic, social and administrative fields for workers and their families.

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In the HelpDesk service, Aadimatiq assigns a person who is fluent in the language of the posted worker and his or her family, and who is familiar with the necessary health, domestic, educational, social and administrative procedures.
Through a single telephone number, the employee and his or her family can contact the person assigned to confirm how to carry out the procedures.

For the whole family
The employee will be able to optimize his professional dedication knowing that his family is accompanied.
24/7 assistance throughout the year
Medical emergencies, accidents, home incidents, etc.
Tailor-made service
It is up to the company to determine the areas of assistance

Health

Even if the worker and his or her family have private health care coverage, lack of knowledge of Spanish or Catalan may represent a barrier to explaining themselves to a health care professional. Options that can be included in the service:

Primary care, coordination of general medicine and pediatrics, specialties, urgent care
throughout Spain, diagnostic tests (including high diagnostic tests), treatments, hospitalization and surgery.
Accompaniment for medical visits and interpretation.
Management of annual reviews/checks, follow-up and interpretation.
Coordination of annual gynecological check-ups, accompaniment and interpretation.

Home

If any domestic problem arises, such as locking yourself out of the house with the keys inside, a power or water supply cut, or a breakdown in any of your home's installations, do not hesitate to contact Aadimatiq's HelpDesk and we will contact the corresponding company or service to come to your home to solve the problem. It is also important to know if the user has a home insurance, as well as its exact coverage and all related information:

Management in case of fire, electrical or water damage.
Management of household appliance breakdowns.
Water leaks.
Locksmith.

Social and administrative

This area includes the arrangements and accompaniment in case of accident or breakdown of the car, theft, loss and administrative formalities. It is important to know if the user has any type of insurance that can cover theft, loss, etc..:

Assistance in case of theft in the home, vehicle or away from home.
Assistance in case of loss, fraudulent use or theft of credit card.
Accompaniment at the police station and interpretation.
Assistance in case of incidents or urgent vehicle accidents and interpretation.
Assistance in case of puncture or breakdown of the vehicle, coordination with the workshop and interpretation.
Assistance to recover the vehicle by towing and payment of fines.
Utility management (bank, telephony, electricity, gas, water, etc.)

Otros servicios

Translation

We provide accurate and natural translations across all language combinations from all over the world. We work exclusively with certified, professional native-speaking translators.

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